Frequently asked questions

StorYourWay provides safe, secure, and convenient storage solutions designed to help you store your personal items with ease. We aim to make storage simple, flexible, and reliable—supported by our friendly and helpful staff who are always ready to assist you.

You can store most household items, office supplies, business inventory, and personal belongings. Commonly stored items include furniture, boxes of clothing, seasonal sporting equipment (such as kayaks, paddle boards, and skis), holiday decorations, documents, and small appliances.

However, prohibited items include:

• Hazardous materials
• Flammable or explosive items
• Illegal goods
• Perishable food

You can rent a unit through any of the following options:

• Call our support line – Reach us anytime at 706-901-7867 (706-901-STOR), and our team will assist you with unit selection and booking.
• Book online 24/7 through our website – Choose your unit, check availability, and reserve at your convenience.
• Email us directly – Send your inquiry to admin@storyourway.com, and we’ll guide you through the rental process.

We offer a range of storage unit sizes designed to accommodate everything from a few boxes to large furniture and business inventory.

To find the best fit for your needs, we recommend checking our size guide.

If you’re unsure which size to choose, our team is always available to help you select the right unit.

Pricing depends on several factors, including:

• Unit size
• Location

For the most accurate and up-to-date pricing, you can contact us directly or view available rates on our website.

Yes. We prioritize security through:

• CCTV monitoring
• Secure access systems

Protecting your belongings is very important to us. We take every measure to maintain clean and safe units; however, unforeseen circumstances can still occur.

We highly recommend purchasing our tenant protection plan. In the unlikely event that you need to use it, it will not affect your home insurance. And the best part is there is no deductible.

If you prefer, you may also use your existing homeowners or renters insurance instead.

We offer several convenient and secure payment options:

• Auto-pay (recommended) – Set up automatic payments so you never miss a due date. It’s safe, secure, and hassle-free—no need to worry about late payments.
• Interactive Voice Response (IVR) – Make a payment using our touch-tone phone system anytime, it is available 24/7.
• Online payments – You can request a secure payment link from our team and complete your payment online at your convenience. For your security, the link expires after 24 hours.
• Pay with an agent – Speak with one of our team members, and they can assist you with processing your payment.

Payment details and setup instructions will be provided upon rental.

Yes! You can change unit sizes anytime, subject to availability. Just contact us and we’ll assist with the transition.

Late payments will result in penalties and restricted access to your unit. We strongly recommend setting up auto-pay to ensure your payments are always made on time—so you never have to worry about late fees or interruptions to your access.

To move out:

• Inform our team in advance
• Ensure your unit is current, empty, and clean
• Send us a picture of your cleaned out unit
• Receive a move out confirmation

You will receive a confirmation once finalized.

Our support team is always ready to help. You can reach us via:

• Email: admin@storyourway.com
• Phone: 706-901-7867 (706-901-STOR)